AGREEMENT

SLA Agreement

Our commitment to availability and reliability. We guarantee 99.9% network uptime.

Uptime Guarantee

We aim for 100% uptime, but we guarantee 99.9% availability of our core network and hardware infrastructure. If we fail to meet this, you are eligible for service credits.

Support Response

Tickets are handled within a 4-hour window on average. Critical infrastructure issues are prioritised for 1-hour resolution.